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What are Key Performance Indicators?

Key Performance Indicators (KPI) are tools used to determine if an organization is meeting the requirements of ISO 45001. As stated in Clause 9.1, organizations are required to have a systematic approach for measuring and monitorings its OH&S management system performance. This needs to be done on a regular basis and is an integral part of the organization’s management system.

As an organization, you may be wondering what KPI you should track and how often to track them. The ISO 45001 Standard states that organizations are required to monitor and measure several components to determine their performance and effectiveness including:

  • The extent to which legal and other requirements are met. This includes all applicable OH&S legislation, collective agreements, standards and codes and insurance requirements
  • Features of activities and operations related to identified hazards, risk and opportunities
  • Achievement of the organization’s OH&S objectives
  • Effectiveness of operational and other controls.

Tips for KPI

There are several tips that will help you measure your KPI. Foremost, you can use both qualitative and quantitative indicators. Gaining information and feedback from customers can help you obtain data. You can do this by feedback forms, workshops with customers, and audits. Another tip is to look at trends over time. Short-term data can be misleading and may not adequately represent your organization’s OHSMS. You should consider how often you should check KPI based on the context of your organization and it’s OHSMS.

What are the different KPIs to measure?

Here are examples of proactive KPIs that your organization can measure.

  • Assessing your organization’s compliance with legal and other requirements
  • Evaluating how effective the OHSMS training is
  • Giving personnel surveys to evaluate the OHSMS culture within your organization
  • Completing statutory and other inspection schedules
  • To what extent programs related to OHSMS have been implemented into the organization
  • Health screenings

Examples of reactive measures include:

  • How often and at what frequency are accidents and dangers occurring
  • Lost time rates
  • Ill-health rates


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